This month was focused on strengthening the foundation of Vala across every stage of the claims workflow. We shipped major improvements to case management, document handling, client communication, AI-assisted work product, and workflow automation, making it easier to manage larger caseloads and keep work moving forward. While many of these updates are behind the scenes, together they make Vala faster, more reliable, and better equipped to serve as the central system for managing veterans, documents, workflows, and claim development.
As always, thank you for the feedback that continues to shape the platform and guide what we build next. We'll also be at NACVSO this month, so if you're attending, come say hi. We always enjoy connecting in person and hearing how teams are using Vala day to day.
— Kyle, James, Justin, Lenaire, and JD
What shipped
Client & Case Management
Better client records, navigation, search, filtering, notes, tasks, reminders, and condition management.
Improved client and claim navigation
Better filtering and sorting across larger caseloads
More flexible client profile fields
Improved search behavior
Clearer activity tracking, notes, and reminders
Document Management
Significant improvements to how teams manage records and evidence.
Improved upload reliability
Better document visibility controls
Improved search by filename and title
Faster performance with large document libraries
Easier document review and management
Client Portal & Communication
A more seamless experience for both your team and your clients.
Easier portal access
Improved invite workflows
More reliable messaging and attachments
Better document visibility for clients
Improved notifications
AI & Assisted Workflows
Continued improvements to report generation and document analysis.
Better report-style outputs
Improved citations and references
Better chat continuity
Easier export of generated work product
Improved handling of larger records
Workflow Automation
More automation across the client lifecycle.
Expanded automation capabilities
Improved workflow configuration
Better task, reminder, and document actions
More flexible user roles and permissions
Enhanced team visibility and reporting
Reliability & Performance
Continued improvements across performance, usability, and reliability throughout the platform.
Improved tables and performance
Better notifications
Fewer document and form edge cases
Improved status indicators throughout the platform
What we’re building next
Faster Navigation Across Large Caseloads
As firms manage more veterans, speed matters.
We're working on:
Client preview panels that let you view client information without leaving your current workflow
Faster navigation across large client lists
Reduced clicking and context switching between records
More efficient review workflows for high-volume teams
Smarter Document Organization
Many firms are now managing thousands of documents inside Vala.
We're building:
Better library organization tools
Document tagging and categorization
Improved search and filtering
More consistent organization across Documents and Library
Expanded Forms & Signature Workflows
We're continuing to invest in making Vala the central place to prepare, send, sign, and manage documents.
Expect:
More flexible document packages
Expanded form automation
Improvements to vSign
Fewer manual steps between intake and completed forms
Workflow Automation
We're continuing to automate more of the repetitive work that slows teams down.
Expect:
Additional workflow triggers and actions
More status-based automation
Improved team assignment workflows
Less manual case management
Reliability & Performance
We'll continue improving the everyday experience throughout the platform.
Expect:
Faster document processing
Improved performance across larger datasets
More polished table and workspace experiences
Continued fixes to reduce workflow edge cases and dead ends
Ask
Many of the improvements we build come directly from customer feedback.
If you've been using Vala recently, we'd love to hear what's working, what's frustrating, and what you'd like to see next. Whether it's forms, document management, workflows, AI outputs, or something entirely different, your feedback helps shape our roadmap.
You can reply directly to this email, reach out through the platform, or stop by and say hello if you're attending NACVSO this month.
We're always looking for ways to help you serve more veterans while spending less time on administrative work.